CANCELLATION & REFUND POLICY

1. 30-day software trial

The Atlassync trial lasts 30 days and requires no payment card. It does not automatically convert into a paid subscription. If you take no action at the end of the trial, Atlassync will not charge a subscription fee. The trial does not include broker fees, trading costs or losses, Windows costs, or VPS charges.

2. Paid subscription

The standard subscription is $240 USD per month, plus applicable taxes shown before payment. A paid subscription begins only after you expressly choose to subscribe and complete checkout. It renews monthly until cancelled.

3. Cancellation

You may cancel through the customer account or by emailing support@atlassync.io. Unless mandatory law requires otherwise, cancellation takes effect at the end of the current paid billing period and prevents the next renewal. Ending Atlassync does not cancel your separate broker, Windows, or VPS contract.

Cancellation is not a guaranteed trade-closing service. You remain responsible for reviewing and, where necessary, manually closing positions through your broker or MetaTrader account.

4. Refund requests

Because customers can evaluate the software during a no-card trial, paid subscription fees are generally non-refundable once a billing period has begun, except where required by law. We will review requests involving a duplicate charge, an unauthorised charge, an incorrect amount, or a verified technical failure that prevented access to the paid Atlassync service for a substantial part of the billing period.

Send a request within 30 days of the charge with the account email, invoice or payment reference, date, and a description of the issue. Approved refunds are returned to the original payment method. Bank processing times vary.

5. Items Atlassync cannot refund

• Trading losses, missed trades, spreads, commissions, swaps, slippage, or broker charges.
• VPS, Windows, internet, broker, MetaTrader, or other third-party costs paid directly by the customer.
• Unused time after an ordinary mid-period cancellation, except where required by law.
• Loss caused by the customer’s broker, device, network, VPS, credentials, configuration, or failure to supervise the account.

6. Statutory consumer rights

This Policy does not limit rights that cannot be waived under applicable consumer law. Where a statutory withdrawal right applies to digital content or digital services, checkout will provide the legally required information and, where relevant, request express consent before immediate supply. Contact us if you believe a mandatory right applies to your purchase.

7. Payment disputes

Please contact us before initiating a payment dispute so we can investigate quickly. This does not remove any right you have to contact your bank, card issuer, payment provider, or consumer authority.

8. Contact

Volantis LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States. Email: support@atlassync.io.